Template

CityMX Complaint Log Template

by Paul McCann, from the Community

10+

This CityMX complaint log template helps facility and venue teams capture and resolve customer complaints efficiently. Log complaint types such as dust, noise, conduct, shared amenities, premises, hire bikes, and track layout or condition. Record the cause and full details, add photos, and note whether the complaint was acknowledged by the site manager or founding director. Track resolution status, required actions, and evidence of customer satisfaction with dates and circumstances. Collect complainant name, phone, email, desired outcome, and indicate any required follow up for supervisors.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Quarterly CityMX Complaints Audit
This quarterly CityMX complaints audit template helps teams compile a 3-month summary of customer or stakeholder complaints. Capture when and where issues occurred, confirm that each complaint was logged and acknowledged by the CityMX Site Manager or Founding Director, track resolution status, and note actions required to close out items. Record evidence of customer satisfaction, document dates and circumstances, and flag any further follow-up needed. Includes fields for auditor details, location, and signature to support consistent recordkeeping and accountability.
by Paul McCann, from the Community
Downloads: 0
Get
Template
Monthly CityMX Complaints Audit
Use this Monthly CityMX Complaints Audit template to capture a month-end summary of complaints. Log totals, confirm that complaints are entered in the complaints log, note acknowledgments by the CityMX Site Manager or Founding Director, track resolution status, define actions to resolve issues, and record evidence of customer satisfaction and any follow-up required. Includes fields for date, supervisor notification, and signature.
by Paul McCann, from the Community
Downloads: 10+
Get
Template
Customer Complaint Description Form
Use this complaint description form to document and resolve customer issues related to product quality and safety. Capture source of complaint (customer, consumer, regulator), complainant and contact details, product identifiers (name, batch code, production and expiry dates, delivery), and incident details such as illness, allergen or foreign body. Attach photo evidence, record injuries, medical evidence and expenses, and note third-party reports. Log root cause, response to the complainant, recall or withdrawal decisions, required corrective actions, assignees, completion dates and approvals to close out the complaint.
by Olabisi Lawson, from the Community
Downloads: 0
Get
Template
Customer Complaint Report
Complaints
by Benjamin Rodgers, from the Community
Downloads: 70+
Get

CityMX Complaint Log Template

About author

You might also like

Quarterly CityMX Complaints Audit

Monthly CityMX Complaints Audit

Customer Complaint Description Form

Customer Complaint Report

You might also like

Quarterly CityMX Complaints Audit

Monthly CityMX Complaints Audit

Customer Complaint Description Form

Customer Complaint Report