Template

Inter-Company Complaint and Corrective Action

by Rhonda Houston, from the Community

10+

Use this FSQA template to manage inter-company complaints related to product quality and food safety within multi-site operations. Capture complaint details, batch codes, production and delivery dates, affected quantities, and evidence. Record root cause analysis, responsible departments, QA inspections, and specification references. Plan and document corrective actions, training requirements, and verification evidence. Track communication with site leads, close-out sign-off, and comments or feedback. Designed to standardize complaint handling, improve traceability, and support continuous improvement across food production and processing facilities.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Customer Complaint Description Form
Use this complaint description form to document and resolve customer issues related to product quality and safety. Capture source of complaint (customer, consumer, regulator), complainant and contact details, product identifiers (name, batch code, production and expiry dates, delivery), and incident details such as illness, allergen or foreign body. Attach photo evidence, record injuries, medical evidence and expenses, and note third-party reports. Log root cause, response to the complainant, recall or withdrawal decisions, required corrective actions, assignees, completion dates and approvals to close out the complaint.
by Olabisi Lawson, from the Community
Downloads: 0
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Template
Complaint Request Form Template
This Complaint Request form template helps teams document product or material issues linked to a site or project. Capture key details including site and project number, preparer and location, product description and number, and a clear explanation of the complaint. Attach photos for evidence and include an estimated cost to support review and resolution. Designed for construction workflows, it streamlines issue reporting, supports traceability, and improves communication between site teams, suppliers, and management.
by Neil Robbins, from the Community
Downloads: 0
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Customer Complaint Report
Complaints
by Benjamin Rodgers, from the Community
Downloads: 70+
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Template
Customer Complaint Form: Foreign Body Complaint
Use this customer complaint form to record foreign body incidents related to food and beverage products. Capture customer details, product consumed, date and time, batch code and use-by details, and a description of the foreign object. Record injuries, medical evidence, and any expenses, plus whether the issue was reported to authorities such as an Environmental Health Officer. Include contact information, reference numbers, and signatures to support investigation, traceability, and corrective actions for improved food safety and compliance.
by Enablement Team, from the Community
Downloads: 10+
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Inter-Company Complaint and Corrective Action

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