Template

Customer Complaint Form: Foreign Body Complaint

by Enablement Team, from the Community

10+

Use this customer complaint form to record foreign body incidents related to food and beverage products. Capture customer details, product consumed, date and time, batch code and use-by details, and a description of the foreign object. Record injuries, medical evidence, and any expenses, plus whether the issue was reported to authorities such as an Environmental Health Officer. Include contact information, reference numbers, and signatures to support investigation, traceability, and corrective actions for improved food safety and compliance.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Customer Complaint Description Form
Use this complaint description form to document and resolve customer issues related to product quality and safety. Capture source of complaint (customer, consumer, regulator), complainant and contact details, product identifiers (name, batch code, production and expiry dates, delivery), and incident details such as illness, allergen or foreign body. Attach photo evidence, record injuries, medical evidence and expenses, and note third-party reports. Log root cause, response to the complainant, recall or withdrawal decisions, required corrective actions, assignees, completion dates and approvals to close out the complaint.
by Olabisi Lawson, from the Community
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Template
Product Complaint Description Form
This complaint description form helps manufacturing teams, particularly in food and beverage, capture and resolve product quality and safety issues. Record complainant details, product identifiers (batch code, production and best-before dates), purchase information, and incident specifics such as allergens, foreign bodies, or illness. Document evidence, injury or medical reports, third-party notifications, and complete a root cause assessment. Plan responses to the complainant, determine if a withdrawal or recall is required, and assign corrective actions through to closure with sign-off and completion date.
by Olabisi Lawson, from the Community
Downloads: 10+
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Template
Customer Complaint: Food Poisoning or Allergic Reaction
Use this customer complaint form to record alleged food poisoning or allergic reactions. Capture customer details, symptom onset, foods consumed over 24 to 72 hours, medical treatment, travel history, related illnesses, and who the complaint was reported to. Document manager review, corrective actions, referrals, and signatures, and store securely for five years.
by Enablement Team, from the Community
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Template
Foreign Body Audit Checklist
This foreign body audit checklist helps manufacturing teams systematically inspect production areas and processes for potential contamination risks. It guides users to record findings, identify and log foreign body incidents, and verify controls such as housekeeping, equipment condition, and material handling. Ideal for quality and operations teams seeking to reduce contamination events, uphold compliance, and protect product integrity across sites.
by vaidoorya sathyan, from the Community
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Customer Complaint Form: Foreign Body Complaint

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Customer Complaint Description Form

Product Complaint Description Form

Customer Complaint: Food Poisoning or Allergic Reaction

Foreign Body Audit Checklist

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Customer Complaint Description Form

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