Hotel Arrival Service Checklist

This hotel arrival service checklist helps hospitality teams deliver a seamless first impression. It covers curbside greeting within 30 seconds, professional appearance and communication, anticipatory service, and surprise-and-delight touches. It guides staff on handling early arrivals with accurate timelines, contact details, luggage storage, refreshments, and local recommendations. It standardizes luggage assistance, verification and labeling, claim checks, lost-luggage support, and secure, timely in-room delivery. The template streamlines registration accuracy, confirms requests, and encourages a meaningful conversation to capture guest preferences. It also includes escorted room orientation, highlights key amenities and services, and ensures quick, interruption-free service.