Forbes Internal Audit Arrival Service Checklist
by Ana Yerzhanova, from the Community
Evaluate guest arrival service against Forbes style standards. This checklist covers curbside greeting, professional communication, immediate luggage assistance, escort to registration, accurate and efficient check in within five minutes, confirmation of special requests, and secure luggage delivery to the room within 10 minutes. It includes expectations for staff appearance, posture, eye contact, personalization, anticipatory service, and cross departmental communication, plus helpful orientation to the hotel and room features. Use it to audit front office and bell services for a consistent five star arrival.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.