Skip to content
SafetyCulture
Template

Arrival Service SOP Checklist

by Shivanand Balan, from the Community

Downloads: 0
Get this template

This arrival service SOP checklist helps hotels and resorts standardize the guest welcome experience from curbside to room. It covers staff etiquette and appearance, prompt greetings, professional transportation and luggage handling, accurate reservation confirmation, and efficient registration within five minutes. Guidance includes offering escorts to rooms, timely luggage delivery, helpful property and room orientation, and thoughtful solutions if rooms are not yet ready. The checklist also promotes clear cross-department communication, personalization, reducing paper use, and offering appropriate key cards to ensure a smooth first impression.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.