This arrival service SOP checklist helps hotels and resorts standardize the guest welcome experience from curbside to room. It covers staff etiquette and appearance, prompt greetings, professional transportation and luggage handling, accurate reservation confirmation, and efficient registration within five minutes. Guidance includes offering escorts to rooms, timely luggage delivery, helpful property and room orientation, and thoughtful solutions if rooms are not yet ready. The checklist also promotes clear cross-department communication, personalization, reducing paper use, and offering appropriate key cards to ensure a smooth first impression.
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