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AUART 2024 Arrival Service

by Dialma Geerman, from the Community

This AUART 2024 Arrival Service checklist helps hotels evaluate guest arrival excellence from curbside greeting to room orientation. It covers staff etiquette and communication, professional appearance, eye contact and tone, proactive service, and cross departmental coordination. Operational checks include prompt curbside greeting, immediate luggage assistance, accurate and swift registration within five minutes, confirmation of reservations and special requests, secure and seamless luggage delivery within ten minutes, and an offer to escort the guest to their room. The checklist also assesses helpful orientation, alternatives if rooms are not ready, reduced paper use, appropriate key card provisioning, and overall service handled without delays.

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Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Forbes Internal Audit Arrival Service Checklist
Evaluate guest arrival service against Forbes style standards. This checklist covers curbside greeting, professional communication, immediate luggage assistance, escort to registration, accurate and efficient check in within five minutes, confirmation of special requests, and secure luggage delivery to the room within 10 minutes. It includes expectations for staff appearance, posture, eye contact, personalization, anticipatory service, and cross departmental communication, plus helpful orientation to the hotel and room features. Use it to audit front office and bell services for a consistent five star arrival.
by Ana Yerzhanova, from the Community
Downloads: 10+
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Template
Forbes Arrival Service Internal Audit Checklist
Use this Forbes-based internal audit for hotel arrival service to evaluate staff professionalism and guest experience from curbside to check-in. The checklist covers greeting within 30 seconds, luggage assistance and security, communication tone and eye contact, accurate reservation confirmation, registration completed within five minutes, offers of escort to the room, timely luggage delivery, helpful orientation, and thoughtful alternatives when rooms are not ready. Designed for luxury standards and cross-department coordination.
by Evgeniya Kryukova, from the Community
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Template
Arrival Service SOP Checklist
This arrival service SOP checklist helps hotels and resorts standardize the guest welcome experience from curbside to room. It covers staff etiquette and appearance, prompt greetings, professional transportation and luggage handling, accurate reservation confirmation, and efficient registration within five minutes. Guidance includes offering escorts to rooms, timely luggage delivery, helpful property and room orientation, and thoughtful solutions if rooms are not yet ready. The checklist also promotes clear cross-department communication, personalization, reducing paper use, and offering appropriate key cards to ensure a smooth first impression.
by Shivanand Balan, from the Community
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Template
FO Internal Arrival Service 2025
This checklist outlines front office internal arrival service standards for a luxury hotel environment, tailored to Grosvenor House Dubai. It covers curbside greeting, immediate luggage assistance, professional communication, and accurate registration within set time frames. It includes escort-to-room protocol, secure and seamless luggage handling, room orientation, and proactive solutions if rooms are not yet ready. It reinforces grooming and uniform standards, anticipatory service, cross-department communication, and personalized guest interactions. Use it to train teams, audit performance, and maintain consistent guest service excellence.
by Celiza Papa, from the Community
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AUART 2024 Arrival Service

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Forbes Internal Audit Arrival Service Checklist

Forbes Arrival Service Internal Audit Checklist

Arrival Service SOP Checklist

FO Internal Arrival Service 2025

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Forbes Internal Audit Arrival Service Checklist

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