This AUART 2024 Arrival Service checklist helps hotels evaluate guest arrival excellence from curbside greeting to room orientation. It covers staff etiquette and communication, professional appearance, eye contact and tone, proactive service, and cross departmental coordination. Operational checks include prompt curbside greeting, immediate luggage assistance, accurate and swift registration within five minutes, confirmation of reservations and special requests, secure and seamless luggage delivery within ten minutes, and an offer to escort the guest to their room. The checklist also assesses helpful orientation, alternatives if rooms are not ready, reduced paper use, appropriate key card provisioning, and overall service handled without delays.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.