This checklist outlines front office internal arrival service standards for a luxury hotel environment, tailored to Grosvenor House Dubai. It covers curbside greeting, immediate luggage assistance, professional communication, and accurate registration within set time frames. It includes escort-to-room protocol, secure and seamless luggage handling, room orientation, and proactive solutions if rooms are not yet ready. It reinforces grooming and uniform standards, anticipatory service, cross-department communication, and personalized guest interactions. Use it to train teams, audit performance, and maintain consistent guest service excellence.
With SafetyCulture you can
With SafetyCulture you can
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.
