WGD Elite Management/Overall Audit Checklist
by Nancy Beckley, from the Community
Assess hotel management and overall guest service performance with this audit template. Evaluate lobby presence during peak times, use of guest names, offers of assistance, and warm, appreciative closings. Use it to standardize service quality checks across teams and locations, capture comments in the management section, and identify training or process improvements. Ideal for hospitality managers focused on consistent, high-quality guest experiences.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.