Use this WGD Engineering Elite evaluation checklist to assess the quality and timeliness of engineering service responses. Record request details, associate name, arrival time, and time to respond. Rate empathy and apology for service issues, use of the customer's name, recognition of loyalty or membership status, offers of further assistance, and a sincere closing that shows appreciation. Ideal for hotel and hospitality engineering teams to monitor service recovery and drive consistent, guest-focused performance.
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