Watami SERVEX Service Excellence Checklist
by Rey Carlo Balcubero, from the Community
Watami SERVEX is a comprehensive restaurant service excellence checklist for front and back of house teams. It covers guest greeting at the door, server introductions, menu guidance, suggestive selling, order taking and timing, food delivery in proper sequence, Russian service techniques, table maintenance, refills, pre bussing, dessert and after dinner offers, payment handling, and farewell. It also includes uniform and grooming standards for servers, cooks, and managers, bulletin board and line check requirements, manager on duty responsibilities, spot checks for equipment and setup, and non negotiable training and compliance items. Use this template to standardize service and elevate the guest experience.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.