This Service Excellence Audit for Dennys Philippines helps restaurant teams evaluate the full guest journey and front of house standards. It covers warm welcome and seating, menu navigation and suggestive selling, order taking and POS accuracy, service timing for beverages, appetizers, mains and desserts, and proper sequence of service. The checklist prompts check backs, beverage refills, pre bussing and table maintenance, and clear billing and payment procedures. Manager on duty engagement, table visits, issue resolution and supervision are reviewed. It also audits training updates, use of forms and tools, uniform and grooming standards for front and back of house, equipment readiness, table and bar setup, sanitation tools and color coding, and required non negotiables to keep operations consistent and guest focused.
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