Hotel Mystery Shopper Observation Tool 2019
by Claire McWilliams, from the Community
This hotel mystery shopper observation template helps evaluate the full guest journey and property standards. Assess pre-visit research, website usability and rate parity, record phone interactions, and inspect exterior areas and lobby servicescapes. Review front desk service, public restrooms, and outdoor spaces. Audit food and beverage outlets for ambience, cleanliness, pricing, service speed, upselling, and product quality. Track ADR calculations, compare direct rates to online travel agencies, and note accessibility, sustainability, tidiness, and safety hazards. Conclude with an overall property rating and key strengths and weaknesses.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.