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Sofitel Spa with LOccitane LQA Audit Checklist

by Gerardo Souto, from the Community

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This Sofitel Spa with LOccitane LQA checklist helps hotels and spas audit end to end guest experience and brand standards. It covers reservations and confirmations, arrival rituals, ambience and music, signature scent, refreshments, attire guidance, facilities, and sustainable practices. Treatment protocols include consultation, privacy, sanitation and handwashing, linens, massage pressure checks, timing, ambience, and post treatment advice. It also reviews amenities, billing accuracy, loyalty redemption handling, and service behaviors such as communication, personalization, anticipation, and emotional intelligence. Use it to ensure consistent, high quality spa operations and guest satisfaction.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.