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Service Audit Checklist

by January Welch, from the Community

This service audit checklist helps hospitality teams assess and improve guest experience and operations across the venue. It covers lobby greetings, phone etiquette, uniform and engagement standards, bar techniques and recipes, wine handling, cleanliness, and stock control. Dining room steps of service include menu tours, suggestive selling, timing of drinks and food, table marking, and payment. Back of house items address prep areas, storage, equipment condition, sanitation logs, chemical labeling, and safety. Additional sections review beverage stations, breakrooms, course areas, and management duties such as preshifts, scheduling, compliance, music and lighting, and checklist follow up.

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Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Service Audit Checklist

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