Serve from the Heart Service Feedback Checklist
by lucian collins, from the Community
This Serve from the Heart feedback template is a comprehensive restaurant service audit covering the full guest journey and back-of-house standards. Evaluate host greeting and farewell, menu cleanliness, and steps of service from first drink to bill and farewell. Review waiter performance on recommendations, upselling, order accuracy, pre-drops, best bite, and 2 minutes 2 bites checks. Assess bar service for stocking, timing, cleanliness, beverage quality, and proactivity. Verify kitchen readiness, ticket times, quality and plating, hygiene and handwashing, temperature checks, labeling, receiving logs, and cross contamination controls. Check table maintenance, guest awareness, teamwork across floor, bar, and kitchen, plus management presence, table touches, vibe meetings, and maintenance notes.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.