Serve from the Heart Service Feedback Checklist

This Serve from the Heart feedback template is a comprehensive restaurant service audit covering the full guest journey and back-of-house standards. Evaluate host greeting and farewell, menu cleanliness, and steps of service from first drink to bill and farewell. Review waiter performance on recommendations, upselling, order accuracy, pre-drops, best bite, and 2 minutes 2 bites checks. Assess bar service for stocking, timing, cleanliness, beverage quality, and proactivity. Verify kitchen readiness, ticket times, quality and plating, hygiene and handwashing, temperature checks, labeling, receiving logs, and cross contamination controls. Check table maintenance, guest awareness, teamwork across floor, bar, and kitchen, plus management presence, table touches, vibe meetings, and maintenance notes.