Use this Serve from the Heart feedback checklist for LPCC to evaluate the end to end guest experience across host greeting, menu presentation, steps of service, upselling, bar service, kitchen readiness, ticket times, food quality, cleanliness, hygiene, temperature checks, table maintenance, management presence, and teamwork. Capture observations on specials, drink accuracy, 2 minute 2 bite checks, dessert and hot beverage offers, and post service follow ups. Standardize audits, identify training needs, and track improvements across shifts and locations.
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