Template

Restaurant Rush Service Audit Checklist

by Angel Roslales, from the Community

10+

Evaluate host and front-of-house performance during peak periods. This checklist covers greeting within one minute and the 15/5 rule, offering orders and suggestions, delivering beverages within three minutes, guest check-backs, offering second drinks at one-third remaining, posture, eye contact, proper uniform and name tag, providing assistance, warm and sincere closing, creating personal connections, responding to cues, and ensuring the overall guest experience meets expectations.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Front Desk Departure Experience Checklist
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MHR BSA Check-in Audit
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Art of Hosting Service Observations
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by Dilma Naves, from the Community
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Front Desk Departure Experience Checklist

This hotel front desk departure checklist helps evaluate the guest check-out experience from greeting through farewell. It covers the 15-5 rule, warm and genuine greetings, using the guest’s name, billing accuracy and receipt options, knowledge of property offerings and local area, transportation assistance, AC image standards (uniform, grooming, communication), lobby ambience, service recovery using the LEARN model, and encouraging exploration with micro-local recommendations. It concludes with a sincere closing, offering further assistance, and optional TripAdvisor card, ensuring the overall experience meets expectations and is free of detractors.

by AC Hotel Bourbon, from the Community

30+

Get

Template

Restaurant Host and Hostess Lunch Dinner Audit

This restaurant host and hostess audit is designed for lunch and dinner service at W Rome. It guides front of house teams to deliver a warm welcome, maintain professional posture and eye contact, confirm reservations accurately, and manage queues with clear wait time updates. The checklist covers offering appropriate assistance such as coat check, seating within expected time frames, and providing refreshments to waiting guests. It emphasizes brand aligned service behaviors, anticipatory service, product knowledge, clean and properly set tables, and a sincere closing that meets guest expectations while removing negative detractors.

by Ingrid Lehner, from the Community

10+

Get

Template

MHR BSA Check-in Audit

This MHR BSA Check-in Audit template helps hotels assess front-desk performance during guest arrival. Review host appearance and professionalism, acknowledgment in queues, warm greetings, eye contact and posture, payment verification, error-free and timely check-in, and proper key and room assignment. It also evaluates the creation of personal connections, responsiveness to guest cues, offers of further assistance, and a sincere closing to ensure an experience that meets expectations without negative detractors.

by Vanessa Viviano, from the Community

20+

Get

Template

Art of Hosting Service Observations

This Art of Hosting service observation checklist helps hotels evaluate guest service behaviors across roles such as front office, barista, housekeeping, restaurant server, lobby attendant, and valet. It includes a behavioral scoring system and criteria for voice and tone, verbiage, body language, and eye contact. The GUEST and BSA interaction items cover the 15 5 rule, using the guest name, understanding travel purpose, making a connection, responding to cues, offering assistance, and delivering a sincere farewell. LEARN items guide teams to listen, empathize, apologize, respond, and notify, with space for detailed notes and hosting extras to reinforce daily service themes.

by Dilma Naves, from the Community

Get

Restaurant Rush Service Audit Checklist

About author

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Front Desk Departure Experience Checklist

Restaurant Host and Hostess Lunch Dinner Audit

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You might also like

Front Desk Departure Experience Checklist

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