Template

Front Desk Departure Experience Checklist

by AC Hotel Bourbon, from the Community

30+

This hotel front desk departure checklist helps evaluate the guest check-out experience from greeting through farewell. It covers the 15-5 rule, warm and genuine greetings, using the guest’s name, billing accuracy and receipt options, knowledge of property offerings and local area, transportation assistance, AC image standards (uniform, grooming, communication), lobby ambience, service recovery using the LEARN model, and encouraging exploration with micro-local recommendations. It concludes with a sincere closing, offering further assistance, and optional TripAdvisor card, ensuring the overall experience meets expectations and is free of detractors.

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Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Front Desk Departure Phase Checklist
This BSA-aligned front desk departure checklist helps hotels audit the quality and consistency of checkout service. It covers warm greeting and acknowledgment in line, professional appearance and posture, clear, articulate communication, and consistent use of the guest’s name. Operational steps include confirming charges and payment method, reviewing and printing the folio, offering email delivery, and ensuring accuracy and discretion. The checklist also verifies assistance with luggage and transportation, coordinated escorts, and a fond, personalized farewell that encourages return. Service recovery standards are included: listen actively, empathize, apologize, assume ownership, resolve within 10 minutes, add an extra touch, and confirm satisfaction. The goal is a smooth, timely departure that meets expectations without delays or negative detractors.
by Orion Pritchett, from the Community
Downloads: 10+
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Template
Restaurant Rush Service Audit Checklist
Evaluate host and front-of-house performance during peak periods. This checklist covers greeting within one minute and the 15/5 rule, offering orders and suggestions, delivering beverages within three minutes, guest check-backs, offering second drinks at one-third remaining, posture, eye contact, proper uniform and name tag, providing assistance, warm and sincere closing, creating personal connections, responding to cues, and ensuring the overall guest experience meets expectations.
by Angel Roslales, from the Community
Downloads: 10+
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Template
Front Desk Farewell Audit
This front desk farewell audit checklist helps hotels standardize guest checkout interactions and deliver consistent service. It covers key steps such as acknowledging loyalty status, asking about the stay with empathy and escalation paths for issues, confirming the email address to send the folio, using the guest’s name and offering further assistance, reminding guests to retain keys for parking, and providing a sincere closing that thanks them for their loyalty. Ideal for hotel front desk teams and supervisors, this template supports coaching, quality assurance, and brand standards compliance while improving guest satisfaction and operational consistency.
by Amani Philip, from the Community
Downloads: 0
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Template
Front Entrance Arrival Checklist
Use this front entrance arrival checklist to standardize hotel doorman and valet service. It covers posture and grooming, warm greetings, parking options, luggage assistance and ticketing, explanations of delivery, escorting and introductions at the front desk, door service, confident and caring communication, proper presentation and gesturing, anticipatory service, personalization with guest name, offers of further help, and a sincere closing. Includes an emotional engagement rating to assess the guest experience.
by Tashya Madan, from the Community
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Front Desk Departure Experience Checklist

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