Restaurant Host and Hostess Lunch Dinner Audit
by Ingrid Lehner, from the Community
This restaurant host and hostess audit is designed for lunch and dinner service at W Rome. It guides front of house teams to deliver a warm welcome, maintain professional posture and eye contact, confirm reservations accurately, and manage queues with clear wait time updates. The checklist covers offering appropriate assistance such as coat check, seating within expected time frames, and providing refreshments to waiting guests. It emphasizes brand aligned service behaviors, anticipatory service, product knowledge, clean and properly set tables, and a sincere closing that meets guest expectations while removing negative detractors.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.