Use this Rose Pubs Mystery Visitor checklist to assess the full guest journey across your venue. Review welcome and bar service, lighting, and whether all customer areas such as bar, terrace, garden and function rooms are ready. Record approximate customer counts, general cleanliness, and security that is both effective and customer friendly. Evaluate DJ performance and playlist suitability, noise escape risks outdoors, restroom condition and odors. Note local competition activity and any missed opportunities tied to events. Add photos, comments and findings to drive consistent service improvements.
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