ROSA Daily Supervisor Checklist for Bica and Co

This daily supervisor checklist supports restaurant operations at Bica and Co. It guides supervisors through a complete shift routine, including a staff briefing to review schedules, events and reservations, assigning extra duties, and confirming cleanliness and setup of dining and service areas. It covers stocking napkins and condiments, checking inventory across dry storage, server room and bar, and verifying deliveries. Supervisors inspect key equipment such as coffee and juice machines and escalate maintenance needs. Customer service standards include greeting guests, resolving complaints, and monitoring team performance while maintaining hygiene and safety. Quality control ensures accurate, timely orders and proper presentation. Cash handling includes oversight of transactions and ARMS billing accuracy. Closing duties include thorough cleaning, powering down and cleaning equipment, end of day inventory, correct storage, incident recording, staff debrief, customer feedback capture, and performance review.