Remote Ordering Mystery Shop

This template provides a structured framework for conducting mystery shopping audits specifically focused on remote food ordering services. It helps evaluate key aspects of the ordering process including order readiness, accuracy, app functionality, and customer service quality. The audit covers essential checkpoints such as special instruction handling, menu accuracy, receipt verification, order presentation, and staff communication. Designed for quality assurance managers and mystery shoppers, this template helps businesses maintain service standards and improve customer experience in their remote ordering operations. The document includes sections for photographic evidence and detailed comments, ensuring comprehensive documentation of the shopping experience.

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