This internal audit checklist supports retail outlets at The Ritz-Carlton, Grand Cayman in preparing for Forbes Travel Guide BSA evaluations. It covers ambiance and appearance standards, including clean windows and counters, organized displays, clear pricing, and professional staff presentation with name tags and credo cards. Service behaviors span the full guest journey: warm welcomes with timely acknowledgment, using guest names and positive language, offering assistance and alternatives, anticipating needs, and closing with sincere thanks and an invitation to return. It also reinforces offering receipts and resolving minor issues gracefully, helping teams deliver consistent luxury retail service aligned to Forbes standards.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.