Forbes Guest Service Internal Audit Checklist
by Evgeniya Kryukova, from the Community
Assess and elevate hotel service quality with a Forbes guest service internal audit checklist. Use this template to review how staff communicate, greet and personalize interactions, maintain professional appearance, demonstrate local expertise, and resolve requests promptly. Capture evidence on call etiquette, eye contact, tone, response times for in-house and pre-arrival requests, and service recovery. Ideal for hotels and resorts seeking to align with Forbes-style standards and deliver consistent, high-touch guest experiences.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.