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Forbes Guest Service Internal Audit Checklist

by Evgeniya Kryukova, from the Community

Downloads: 10+
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Assess and elevate hotel service quality with a Forbes guest service internal audit checklist. Use this template to review how staff communicate, greet and personalize interactions, maintain professional appearance, demonstrate local expertise, and resolve requests promptly. Capture evidence on call etiquette, eye contact, tone, response times for in-house and pre-arrival requests, and service recovery. Ideal for hotels and resorts seeking to align with Forbes-style standards and deliver consistent, high-touch guest experiences.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.