Forbes Guest Service Request Audit Checklist

This guest service request internal audit template, aligned with Forbes-style service standards, helps hotels assess staff professionalism, tone, and engagement from first contact to issue resolution. It guides auditors to check clear communication, attentive posture, personalization, and proper uniform and hygiene. The checklist covers response time targets for in-room requests, elegant presentation of delivered items, and alternative solutions if a request cannot be met. It also includes criteria for laundry and pressing services, cross-department coordination, and overall service quality without delays or interruptions.