Template

Guest Service Request Checklist

by Dialma Geerman, from the Community

This Guest Service Request checklist helps hotels and resorts deliver consistent, high quality service. It covers courteous communication, calm and clear phone etiquette, genuine interest in guest needs, and cross department coordination. Guidance includes response times for room deliveries, elegant presentation of requested items, and handling without delays. Standards address laundry and pressing services such as two hour pressing, same day and express options, quality hangers, and luxurious presentation of folded items. The checklist also reinforces professional appearance, clean uniforms, attentive posture, and personalized interactions that respect guest preferences. Sustainable packaging for delivered items is encouraged to align with modern expectations.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Forbes Guest Service Request Audit Checklist
This guest service request internal audit template, aligned with Forbes-style service standards, helps hotels assess staff professionalism, tone, and engagement from first contact to issue resolution. It guides auditors to check clear communication, attentive posture, personalization, and proper uniform and hygiene. The checklist covers response time targets for in-room requests, elegant presentation of delivered items, and alternative solutions if a request cannot be met. It also includes criteria for laundry and pressing services, cross-department coordination, and overall service quality without delays or interruptions.
by Evgeniya Kryukova, from the Community
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Template
FO Internal Guest Service Request 2025
Use this Front Office internal guest service request checklist to maintain five star hotel standards. Cover communication etiquette, personalized service, prompt room deliveries within 10 minutes when advised, elegant presentation of items, and availability of express pressing and laundry services. Reinforce cross departmental communication, professional appearance, and courteous, engaging interactions to ensure seamless guest experiences in 2025.
by Celiza Papa, from the Community
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Template
Guest Request and Delivery Service Checklist
This Guest Request and Delivery Service Q-CP checklist helps hospitality teams manage guest requests and in-room deliveries with consistent quality and speed. It covers standards for answering calls and messages promptly, seeking permission before holds, maintaining clear and polite communication, and personalizing interactions. Operational items include target arrival times, elegant presentation of delivered items, laundry and dry cleaning turnaround options, and the use of sustainable packaging. It also reinforces professional appearance, posture, and cross-department communication so staff can resolve issues efficiently and close each interaction appropriately.
by Crisdean Porciani, from the Community
Downloads: 10+
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Template
Guest Service Request Form
Capture, track, and resolve guest service requests with a simple, mobile-friendly form for hotels and hospitality teams. Record guest details, room number, request type, and priority; assign the task to the right department; and monitor response and completion times. Use the checklist prompts to uphold brand standards for communication, presentation, and professionalism, from courteous interactions to timely in-room delivery. Support common services such as laundry and pressing, housekeeping, maintenance, and amenity delivery. Standardize service recovery, personalize experiences, and keep cross-department communication clear so issues are handled without delays.
by Mette Kiers, from the Community
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Guest Service Request Checklist

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Forbes Guest Service Request Audit Checklist

FO Internal Guest Service Request 2025

Guest Request and Delivery Service Checklist

Guest Service Request Form

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Forbes Guest Service Request Audit Checklist

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