This Guest Service Request checklist helps hotels and resorts deliver consistent, high quality service. It covers courteous communication, calm and clear phone etiquette, genuine interest in guest needs, and cross department coordination. Guidance includes response times for room deliveries, elegant presentation of requested items, and handling without delays. Standards address laundry and pressing services such as two hour pressing, same day and express options, quality hangers, and luxurious presentation of folded items. The checklist also reinforces professional appearance, clean uniforms, attentive posture, and personalized interactions that respect guest preferences. Sustainable packaging for delivered items is encouraged to align with modern expectations.
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