Guest Request and Delivery Service Checklist
by Crisdean Porciani, from the Community
This Guest Request and Delivery Service Q-CP checklist helps hospitality teams manage guest requests and in-room deliveries with consistent quality and speed. It covers standards for answering calls and messages promptly, seeking permission before holds, maintaining clear and polite communication, and personalizing interactions. Operational items include target arrival times, elegant presentation of delivered items, laundry and dry cleaning turnaround options, and the use of sustainable packaging. It also reinforces professional appearance, posture, and cross-department communication so staff can resolve issues efficiently and close each interaction appropriately.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.