Guest Request and Delivery Service Checklist

This Guest Request and Delivery Service Q-CP checklist helps hospitality teams manage guest requests and in-room deliveries with consistent quality and speed. It covers standards for answering calls and messages promptly, seeking permission before holds, maintaining clear and polite communication, and personalizing interactions. Operational items include target arrival times, elegant presentation of delivered items, laundry and dry cleaning turnaround options, and the use of sustainable packaging. It also reinforces professional appearance, posture, and cross-department communication so staff can resolve issues efficiently and close each interaction appropriately.