Template

Guest Service Request Checklist Forbes 2025

by Terence Vaz, from the Community

10+

This hotel guest service request checklist helps hospitality teams assess service delivery against Forbes 2025 standards. It covers staff communication, professionalism, response times, room delivery presentation, laundry and pressing services, and overall service quality. Use it to verify cross-department coordination, personalization, and timely fulfillment of guest requests at Grosvenor House Dubai or similar luxury properties.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Forbes Guest Service Request Audit Checklist
This guest service request internal audit template, aligned with Forbes-style service standards, helps hotels assess staff professionalism, tone, and engagement from first contact to issue resolution. It guides auditors to check clear communication, attentive posture, personalization, and proper uniform and hygiene. The checklist covers response time targets for in-room requests, elegant presentation of delivered items, and alternative solutions if a request cannot be met. It also includes criteria for laundry and pressing services, cross-department coordination, and overall service quality without delays or interruptions.
by Evgeniya Kryukova, from the Community
Downloads: 0
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Template
Guest Service Request Form
Capture, track, and resolve guest service requests with a simple, mobile-friendly form for hotels and hospitality teams. Record guest details, room number, request type, and priority; assign the task to the right department; and monitor response and completion times. Use the checklist prompts to uphold brand standards for communication, presentation, and professionalism, from courteous interactions to timely in-room delivery. Support common services such as laundry and pressing, housekeeping, maintenance, and amenity delivery. Standardize service recovery, personalize experiences, and keep cross-department communication clear so issues are handled without delays.
by Mette Kiers, from the Community
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Template
FO Internal Guest Service Request 2025
Use this Front Office internal guest service request checklist to maintain five star hotel standards. Cover communication etiquette, personalized service, prompt room deliveries within 10 minutes when advised, elegant presentation of items, and availability of express pressing and laundry services. Reinforce cross departmental communication, professional appearance, and courteous, engaging interactions to ensure seamless guest experiences in 2025.
by Celiza Papa, from the Community
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Template
Forbes Guest Service Internal Audit Checklist
Assess and elevate hotel service quality with a Forbes guest service internal audit checklist. Use this template to review how staff communicate, greet and personalize interactions, maintain professional appearance, demonstrate local expertise, and resolve requests promptly. Capture evidence on call etiquette, eye contact, tone, response times for in-house and pre-arrival requests, and service recovery. Ideal for hotels and resorts seeking to align with Forbes-style standards and deliver consistent, high-touch guest experiences.
by Evgeniya Kryukova, from the Community
Downloads: 10+
Get

Forbes Guest Service Request Audit Checklist

This guest service request internal audit template, aligned with Forbes-style service standards, helps hotels assess staff professionalism, tone, and engagement from first contact to issue resolution. It guides auditors to check clear communication, attentive posture, personalization, and proper uniform and hygiene. The checklist covers response time targets for in-room requests, elegant presentation of delivered items, and alternative solutions if a request cannot be met. It also includes criteria for laundry and pressing services, cross-department coordination, and overall service quality without delays or interruptions.

by Evgeniya Kryukova, from the Community

Get

Template

Guest Service Request Form

Capture, track, and resolve guest service requests with a simple, mobile-friendly form for hotels and hospitality teams. Record guest details, room number, request type, and priority; assign the task to the right department; and monitor response and completion times. Use the checklist prompts to uphold brand standards for communication, presentation, and professionalism, from courteous interactions to timely in-room delivery. Support common services such as laundry and pressing, housekeeping, maintenance, and amenity delivery. Standardize service recovery, personalize experiences, and keep cross-department communication clear so issues are handled without delays.

by Mette Kiers, from the Community

Get

Template

FO Internal Guest Service Request 2025

Use this Front Office internal guest service request checklist to maintain five star hotel standards. Cover communication etiquette, personalized service, prompt room deliveries within 10 minutes when advised, elegant presentation of items, and availability of express pressing and laundry services. Reinforce cross departmental communication, professional appearance, and courteous, engaging interactions to ensure seamless guest experiences in 2025.

by Celiza Papa, from the Community

Get

Template

Forbes Guest Service Internal Audit Checklist

Assess and elevate hotel service quality with a Forbes guest service internal audit checklist. Use this template to review how staff communicate, greet and personalize interactions, maintain professional appearance, demonstrate local expertise, and resolve requests promptly. Capture evidence on call etiquette, eye contact, tone, response times for in-house and pre-arrival requests, and service recovery. Ideal for hotels and resorts seeking to align with Forbes-style standards and deliver consistent, high-touch guest experiences.

by Evgeniya Kryukova, from the Community

10+

Get

Guest Service Request Checklist Forbes 2025

About author

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Forbes Guest Service Request Audit Checklist

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Forbes Guest Service Request Audit Checklist

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