Template

Forbes Guest Experience Internal Audit

by Evgeniya Kryukova, from the Community

10+

This guest experience internal audit template aligns with Forbes style hospitality standards to evaluate luxury hotel and resort performance. Use it to assess personalization, room and facility condition, food and beverage quality, wellness offerings, sense of place, memorable service moments, and overall value and recommendation. Ideal for hotel managers and quality leaders seeking consistent, high touch service at scale.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Forbes Guest Service Internal Audit Checklist
Assess and elevate hotel service quality with a Forbes guest service internal audit checklist. Use this template to review how staff communicate, greet and personalize interactions, maintain professional appearance, demonstrate local expertise, and resolve requests promptly. Capture evidence on call etiquette, eye contact, tone, response times for in-house and pre-arrival requests, and service recovery. Ideal for hotels and resorts seeking to align with Forbes-style standards and deliver consistent, high-touch guest experiences.
by Evgeniya Kryukova, from the Community
Downloads: 10+
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Template
Forbes Guest Room Internal Audit Checklist
Use this Forbes-based internal audit checklist to assess guest rooms for luxury hospitality standards. Verify arrival experience and welcome amenities, soundproofing, bed quality and linens, blackout and lighting, closet space, balcony condition, minibar quality, in-room technology and outlets, and overall design consistency. Inspect bathroom amenities and placements, towels, robes, water pressure, cleanliness, and maintenance details. Ideal for hotel managers, housekeeping supervisors, and quality auditors aiming to deliver 5-star comfort while reducing single-use plastics.
by Evgeniya Kryukova, from the Community
Downloads: 10+
Get
Template
Guest Service Request Checklist Forbes 2025
This hotel guest service request checklist helps hospitality teams assess service delivery against Forbes 2025 standards. It covers staff communication, professionalism, response times, room delivery presentation, laundry and pressing services, and overall service quality. Use it to verify cross-department coordination, personalization, and timely fulfillment of guest requests at Grosvenor House Dubai or similar luxury properties.
by Terence Vaz, from the Community
Downloads: 10+
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Template
Forbes In-Room Dining Internal Audit
Use this Forbes-aligned internal audit template to evaluate hotel in-room dining performance. Assess staff professionalism and communication, menu variety and nutritional options, order accuracy, delivery timing, table setup, and service etiquette. Review food quality, temperature, presentation, and portioning; check coffee and tea service, serviceware cleanliness and condition, and room reset. Capture dietary restrictions, cross-department communication, and guest personalization to drive consistent five-star experiences.
by Evgeniya Kryukova, from the Community
Downloads: 10+
Get

Forbes Guest Service Internal Audit Checklist

Assess and elevate hotel service quality with a Forbes guest service internal audit checklist. Use this template to review how staff communicate, greet and personalize interactions, maintain professional appearance, demonstrate local expertise, and resolve requests promptly. Capture evidence on call etiquette, eye contact, tone, response times for in-house and pre-arrival requests, and service recovery. Ideal for hotels and resorts seeking to align with Forbes-style standards and deliver consistent, high-touch guest experiences.

by Evgeniya Kryukova, from the Community

10+

Get

Template

Forbes Guest Room Internal Audit Checklist

Use this Forbes-based internal audit checklist to assess guest rooms for luxury hospitality standards. Verify arrival experience and welcome amenities, soundproofing, bed quality and linens, blackout and lighting, closet space, balcony condition, minibar quality, in-room technology and outlets, and overall design consistency. Inspect bathroom amenities and placements, towels, robes, water pressure, cleanliness, and maintenance details. Ideal for hotel managers, housekeeping supervisors, and quality auditors aiming to deliver 5-star comfort while reducing single-use plastics.

by Evgeniya Kryukova, from the Community

10+

Get

Template

Guest Service Request Checklist Forbes 2025

This hotel guest service request checklist helps hospitality teams assess service delivery against Forbes 2025 standards. It covers staff communication, professionalism, response times, room delivery presentation, laundry and pressing services, and overall service quality. Use it to verify cross-department coordination, personalization, and timely fulfillment of guest requests at Grosvenor House Dubai or similar luxury properties.

by Terence Vaz, from the Community

10+

Get

Template

Forbes In-Room Dining Internal Audit

Use this Forbes-aligned internal audit template to evaluate hotel in-room dining performance. Assess staff professionalism and communication, menu variety and nutritional options, order accuracy, delivery timing, table setup, and service etiquette. Review food quality, temperature, presentation, and portioning; check coffee and tea service, serviceware cleanliness and condition, and room reset. Capture dietary restrictions, cross-department communication, and guest personalization to drive consistent five-star experiences.

by Evgeniya Kryukova, from the Community

10+

Get

Forbes Guest Experience Internal Audit

About author

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Forbes Guest Service Internal Audit Checklist

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