Template

Forbes In-Room Dining Internal Audit

by Evgeniya Kryukova, from the Community

10+

Use this Forbes-aligned internal audit template to evaluate hotel in-room dining performance. Assess staff professionalism and communication, menu variety and nutritional options, order accuracy, delivery timing, table setup, and service etiquette. Review food quality, temperature, presentation, and portioning; check coffee and tea service, serviceware cleanliness and condition, and room reset. Capture dietary restrictions, cross-department communication, and guest personalization to drive consistent five-star experiences.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
In Room Dining Service Checklist
Use this checklist to evaluate in room dining service against Forbes and QA standards. It covers phone etiquette, order taking, dietary needs, quoted delivery times, door and entry protocol, in room table setup, beverage and wine service, food quality and presentation, portioning and temperature, staff appearance and professionalism, cross departmental communication, accurate billing and guest acknowledgment, cleanliness of carts, linens and serviceware, and timely removal of trays with room reset.
by Mette Kiers, from the Community
Downloads: 10+
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Template
Forbes Hotel Dining Internal Audit
Use this hotel dining internal audit checklist to evaluate every step of the guest experience against Forbes standards. Review greeting and seating, wait time communication, service etiquette, personalization, and staff professionalism. Verify menu accuracy, nutritional options, and beverage knowledge. Assess food quality, temperature, seasoning, portioning, plating, and cooking accuracy. Inspect buffet hygiene, labeling, replenishment, and traffic flow. Check tableware cleanliness, napkin and cutlery standards, coffee and tea service, and bill accuracy. Confirm environment comfort, table setup, and pacing to ensure a refined, consistent dining experience.
by Evgeniya Kryukova, from the Community
Downloads: 10+
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Template
In-Room Dining Service Standards Checklist
This in-room dining service checklist helps hotel teams deliver a five-star guest experience aligned with Forbes Travel Guide and internal QA standards. It covers call handling, greeting and personalization, dietary inquiries, quoted delivery times, door approach and entry etiquette, table setup, beverage service, wine presentation, seating comfort, food quality and temperature, accurate order delivery, condiment presentation, check handling, and courteous closures. It also audits cleanliness of trays, linens, serviceware, and timely clearing to restore the room’s original condition.
by Ana Yerzhanova, from the Community
Downloads: 10+
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Template
VE Employee Induction Checklist
Use this hotel dining internal audit checklist to evaluate every step of the guest experience against Forbes standards. Review greeting and seating, wait time communication, service etiquette, personalization, and staff professionalism. Verify menu accuracy, nutritional options, and beverage knowledge. Assess food quality, temperature, seasoning, portioning, plating, and cooking accuracy. Inspect buffet hygiene, labeling, replenishment, and traffic flow. Check tableware cleanliness, napkin and cutlery standards, coffee and tea service, and bill accuracy. Confirm environment comfort, table setup, and pacing to ensure a refined, consistent dining experience.
by Evgeniya Kryukova, from the Community
Downloads: 10+
Get

Forbes In-Room Dining Internal Audit

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