Template

In-Room Dining Service Standards Checklist

by Ana Yerzhanova, from the Community

10+

This in-room dining service checklist helps hotel teams deliver a five-star guest experience aligned with Forbes Travel Guide and internal QA standards. It covers call handling, greeting and personalization, dietary inquiries, quoted delivery times, door approach and entry etiquette, table setup, beverage service, wine presentation, seating comfort, food quality and temperature, accurate order delivery, condiment presentation, check handling, and courteous closures. It also audits cleanliness of trays, linens, serviceware, and timely clearing to restore the room’s original condition.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
In Room Dining Service Checklist
Use this checklist to evaluate in room dining service against Forbes and QA standards. It covers phone etiquette, order taking, dietary needs, quoted delivery times, door and entry protocol, in room table setup, beverage and wine service, food quality and presentation, portioning and temperature, staff appearance and professionalism, cross departmental communication, accurate billing and guest acknowledgment, cleanliness of carts, linens and serviceware, and timely removal of trays with room reset.
by Mette Kiers, from the Community
Downloads: 10+
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Template
Forbes In-Room Dining Internal Audit
Use this Forbes-aligned internal audit template to evaluate hotel in-room dining performance. Assess staff professionalism and communication, menu variety and nutritional options, order accuracy, delivery timing, table setup, and service etiquette. Review food quality, temperature, presentation, and portioning; check coffee and tea service, serviceware cleanliness and condition, and room reset. Capture dietary restrictions, cross-department communication, and guest personalization to drive consistent five-star experiences.
by Evgeniya Kryukova, from the Community
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Template
In Villa Dining Service Standards Checklist
This IVD Service checklist outlines best practices for in villa and in room dining aligned with Forbes Travel Guide and quality assurance standards. It guides teams through call etiquette, order taking, dietary considerations, timing commitments, and communication. It details guest greeting, room entry, table setting, beverage service, and presentation standards. Food quality, temperature, portioning, accuracy, and elegant condiments are addressed, along with coffee and tea service. The checklist emphasizes cleanliness, linen and serviceware condition, prompt removal of soiled items, and restoring the room to its original state, ensuring a refined guest experience.
by Ana Yerzhanova, from the Community
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Template
Room Service Quality Control Checklist
This room service quality control checklist helps hotel teams assess every stage of in room dining. It covers call handling standards, greetings and use of the guest name, clear communication, and proactive checks for dietary needs and allergies. It emphasizes anticipatory service, cross department coordination, and professional appearance. Delivery standards include quoted delivery times, correct and complete orders, elegant table setup, beverage service in the room, and seating comfort. Food criteria focus on temperature, freshness, seasoning, portioning, accuracy, and presentation. The checklist also verifies availability of health conscious options, sustainably sourced items, and efforts to reduce single use plastic. Post service steps include timely removal of dishes and returning the room to its original state. The goal is to drive consistent, gracious, and personalized room service that meets brand standards and elevates the guest experience.
by Crisdean Porciani, from the Community
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In-Room Dining Service Standards Checklist

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