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Room Service Quality Control Checklist

by Crisdean Porciani, from the Community

10+

This room service quality control checklist helps hotel teams assess every stage of in room dining. It covers call handling standards, greetings and use of the guest name, clear communication, and proactive checks for dietary needs and allergies. It emphasizes anticipatory service, cross department coordination, and professional appearance. Delivery standards include quoted delivery times, correct and complete orders, elegant table setup, beverage service in the room, and seating comfort. Food criteria focus on temperature, freshness, seasoning, portioning, accuracy, and presentation. The checklist also verifies availability of health conscious options, sustainably sourced items, and efforts to reduce single use plastic. Post service steps include timely removal of dishes and returning the room to its original state. The goal is to drive consistent, gracious, and personalized room service that meets brand standards and elevates the guest experience.

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Eliminate mistakes made by paper-based processes

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Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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Room Service Quality Control Checklist

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