Template

Room Service Quality Control Checklist

by Crisdean Porciani, from the Community

10+

This room service quality control checklist helps hotel teams assess every stage of in room dining. It covers call handling standards, greetings and use of the guest name, clear communication, and proactive checks for dietary needs and allergies. It emphasizes anticipatory service, cross department coordination, and professional appearance. Delivery standards include quoted delivery times, correct and complete orders, elegant table setup, beverage service in the room, and seating comfort. Food criteria focus on temperature, freshness, seasoning, portioning, accuracy, and presentation. The checklist also verifies availability of health conscious options, sustainably sourced items, and efforts to reduce single use plastic. Post service steps include timely removal of dishes and returning the room to its original state. The goal is to drive consistent, gracious, and personalized room service that meets brand standards and elevates the guest experience.

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About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
AUART 2024 In-Room Dining Standards Checklist
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In Villa Dining Service Standards Checklist
This IVD Service checklist outlines best practices for in villa and in room dining aligned with Forbes Travel Guide and quality assurance standards. It guides teams through call etiquette, order taking, dietary considerations, timing commitments, and communication. It details guest greeting, room entry, table setting, beverage service, and presentation standards. Food quality, temperature, portioning, accuracy, and elegant condiments are addressed, along with coffee and tea service. The checklist emphasizes cleanliness, linen and serviceware condition, prompt removal of soiled items, and restoring the room to its original state, ensuring a refined guest experience.
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Room Service Quality Control Checklist

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

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