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AUART 2024 In-Room Dining Standards Checklist

by Dialma Geerman, from the Community

10+

This AUART 2024 in-room dining checklist helps hotels deliver consistent, high-quality room service. It covers guest communication standards, proactive handling of dietary restrictions and allergies, accurate order taking, and quoted delivery times with SLA targets (30 minutes for breakfast, 40 minutes for lunch and dinner). It guides in-room setup, including table arrangement, beverage and wine service, and seating comfort. Food quality expectations include precise presentation, correct temperatures, freshness, seasoning, portioning, and accuracy. Serviceware, linens, trays, and carts must be clean, refined, and cohesive, with proper cutlery and elegant condiments. Post-service steps address timely removal of dishes, room reset, and minimizing delays. The checklist also encourages sustainable options and reducing single-use plastics.

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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In Room Dining Service Checklist
Use this checklist to evaluate in room dining service against Forbes and QA standards. It covers phone etiquette, order taking, dietary needs, quoted delivery times, door and entry protocol, in room table setup, beverage and wine service, food quality and presentation, portioning and temperature, staff appearance and professionalism, cross departmental communication, accurate billing and guest acknowledgment, cleanliness of carts, linens and serviceware, and timely removal of trays with room reset.
by Mette Kiers, from the Community
Downloads: 10+
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Room Service Quality Control Checklist
This room service quality control checklist helps hotel teams assess every stage of in room dining. It covers call handling standards, greetings and use of the guest name, clear communication, and proactive checks for dietary needs and allergies. It emphasizes anticipatory service, cross department coordination, and professional appearance. Delivery standards include quoted delivery times, correct and complete orders, elegant table setup, beverage service in the room, and seating comfort. Food criteria focus on temperature, freshness, seasoning, portioning, accuracy, and presentation. The checklist also verifies availability of health conscious options, sustainably sourced items, and efforts to reduce single use plastic. Post service steps include timely removal of dishes and returning the room to its original state. The goal is to drive consistent, gracious, and personalized room service that meets brand standards and elevates the guest experience.
by Crisdean Porciani, from the Community
Downloads: 10+
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In-Room Dining Service Standards Checklist
This in-room dining service checklist helps hotel teams deliver a five-star guest experience aligned with Forbes Travel Guide and internal QA standards. It covers call handling, greeting and personalization, dietary inquiries, quoted delivery times, door approach and entry etiquette, table setup, beverage service, wine presentation, seating comfort, food quality and temperature, accurate order delivery, condiment presentation, check handling, and courteous closures. It also audits cleanliness of trays, linens, serviceware, and timely clearing to restore the room’s original condition.
by Ana Yerzhanova, from the Community
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In Villa Dining Service Standards Checklist
This IVD Service checklist outlines best practices for in villa and in room dining aligned with Forbes Travel Guide and quality assurance standards. It guides teams through call etiquette, order taking, dietary considerations, timing commitments, and communication. It details guest greeting, room entry, table setting, beverage service, and presentation standards. Food quality, temperature, portioning, accuracy, and elegant condiments are addressed, along with coffee and tea service. The checklist emphasizes cleanliness, linen and serviceware condition, prompt removal of soiled items, and restoring the room to its original state, ensuring a refined guest experience.
by Ana Yerzhanova, from the Community
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AUART 2024 In-Room Dining Standards Checklist

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