Template

PSC Service Scan Checklist

by Jamie Finn, from the Community

Use this PSC Service Scan checklist to evaluate end to end restaurant service. Audit booking ease, first impressions, greeting, menu explanation, allergy checks, upselling, drink and meal timings, table maintenance, quality of food and beverages, check backs, bill and payment process, and manager engagement. Capture photos, note dietary handling, and assess venue cleanliness, toilets, atmosphere, music, lighting, and energy. Ideal for mystery dining reviews and standardizing guest experience across sites.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Pins Social Club Service Scan Checklist
This Pins Social Club Service Scan template helps hospitality teams assess the full guest journey across restaurant and bar operations. Review booking ease, arrival experience, cleanliness, and the warmth of greetings. Evaluate bar standards, speed of acknowledgement, product knowledge, upselling, drink preparation, and presentation. Capture details of the dining experience including server introductions, menu guidance, allergy checks, order accuracy, sides and nibbles, check-backs, pacing, and table maintenance. Record food and drink quality, dietary requirement handling, sauce offerings, and side plate delivery. Monitor payment ease, service charge handling, and farewell etiquette. Audit venue atmosphere, music, lighting, temperature, cleanliness, restroom supplies and repair, and live entertainment. Use photos and timing prompts to document service quality and identify improvements.
by Jamie Finn, from the Community
Downloads: 10+
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Template
Mystery Dining Experience Checklist
Use this mystery dining experience checklist to assess every aspect of a restaurant visit, from first impressions and staff presentation to service speed, order accuracy, merchandising, menu hygiene, and upselling. Evaluate ambiance, cleanliness, food and drink availability, temperature and presentation, and handling of complaints. Record delivery times, check-backs, plate clearing, and farewells, plus safety items like clear fire exits and spill control to boost guest satisfaction.
by Mark Frankland, from the Community
Downloads: 10+
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Template
Guest Audit Checklist
This guest audit checklist helps restaurants evaluate the end-to-end guest experience. Review curb appeal and first impressions, host greeting and seating, server attentiveness and menu guidance, drink refills and pre-bussing, and food quality from temperature to presentation. Assess ambience factors like lighting, music, cleanliness, and staff uniforms, plus manager visibility and engagement with guests to drive hospitality standards and satisfaction.
by Peter Jahn, from the Community
Downloads: 0
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Template
Eating
A detailed restaurant service quality audit template designed to evaluate all aspects of the dining experience. The checklist covers essential service touchpoints including online and phone booking processes, guest arrival procedures, table preparation, service timing, and staff interactions. It specifically examines key performance indicators such as booking efficiency, greeting protocols, table readiness, service speed for starters and mains, and staff attentiveness through check-backs and drink service. This systematic evaluation tool helps restaurant managers maintain service standards and identify areas for improvement in their operations.
by Kristina Nicol, from the Community
Downloads: 60+
Get

Pins Social Club Service Scan Checklist

This Pins Social Club Service Scan template helps hospitality teams assess the full guest journey across restaurant and bar operations. Review booking ease, arrival experience, cleanliness, and the warmth of greetings. Evaluate bar standards, speed of acknowledgement, product knowledge, upselling, drink preparation, and presentation. Capture details of the dining experience including server introductions, menu guidance, allergy checks, order accuracy, sides and nibbles, check-backs, pacing, and table maintenance. Record food and drink quality, dietary requirement handling, sauce offerings, and side plate delivery. Monitor payment ease, service charge handling, and farewell etiquette. Audit venue atmosphere, music, lighting, temperature, cleanliness, restroom supplies and repair, and live entertainment. Use photos and timing prompts to document service quality and identify improvements.

by Jamie Finn, from the Community

10+

Get

Template

Mystery Dining Experience Checklist

Use this mystery dining experience checklist to assess every aspect of a restaurant visit, from first impressions and staff presentation to service speed, order accuracy, merchandising, menu hygiene, and upselling. Evaluate ambiance, cleanliness, food and drink availability, temperature and presentation, and handling of complaints. Record delivery times, check-backs, plate clearing, and farewells, plus safety items like clear fire exits and spill control to boost guest satisfaction.

by Mark Frankland, from the Community

10+

Get

Template

Guest Audit Checklist

This guest audit checklist helps restaurants evaluate the end-to-end guest experience. Review curb appeal and first impressions, host greeting and seating, server attentiveness and menu guidance, drink refills and pre-bussing, and food quality from temperature to presentation. Assess ambience factors like lighting, music, cleanliness, and staff uniforms, plus manager visibility and engagement with guests to drive hospitality standards and satisfaction.

by Peter Jahn, from the Community

Get

Template

Eating

A detailed restaurant service quality audit template designed to evaluate all aspects of the dining experience. The checklist covers essential service touchpoints including online and phone booking processes, guest arrival procedures, table preparation, service timing, and staff interactions. It specifically examines key performance indicators such as booking efficiency, greeting protocols, table readiness, service speed for starters and mains, and staff attentiveness through check-backs and drink service. This systematic evaluation tool helps restaurant managers maintain service standards and identify areas for improvement in their operations.

by Kristina Nicol, from the Community

60+

Get

PSC Service Scan Checklist

About author

You might also like

Pins Social Club Service Scan Checklist

Mystery Dining Experience Checklist

Guest Audit Checklist

Eating

You might also like

Pins Social Club Service Scan Checklist

Mystery Dining Experience Checklist

Guest Audit Checklist

Eating