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PM Shift Checklist for Hostel Operations

by Cape Byron, from the Community

A practical PM shift checklist for hostel operations covering reception and housekeeping tasks. Steps include till counts and cashing up, housekeeping list and bed count verification in MEWS, watering plants, preparing late check-ins with key cards and safe codes, scheduling and removing the pool robot, cleaning dryers lint filters, kitchen and reception tidying, drink fridge restock, guest activity announcements, and end-of-day procedures. It also includes MEWS stop-sell, pool closure, ensuring all guests are checked in, bike checkouts, safe and till balances, AC shutdown, and a detailed handover to the night manager with final security lock-up.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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This PM Reception Shift checklist supports evening front desk teams in hostels and hotels. It guides staff through guest communications and check-ins, handling reservations and messages across Booking.com, Airbnb, and the PMS, replying to emails and reviews, and preparing late arrival envelopes with keys and instructions. Operational tasks include linen and towel management, restocking, cleaning reception, securing storage rooms, and setting a stop sell in the PMS at 19:30. Financial steps cover counting the till, balancing with cashier reports, closing the cashier shift, cashing up banking, and placing funds in the safe. End of shift tasks include locking reception, closing the luggage room, logging off systems, and ensuring site safety before handover.
by Byron Bay YHA, from the Community
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by James Oliver, from the Community
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by Alison Boyd, from the Community
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AM Shift Checklist August Update
This AM shift checklist guides hostel staff through a smooth opening routine. Tasks include swapping signage, printing the departure list, checking safes and till floats, reviewing handovers, balancing checkout bills and charging virtual credit cards, pool testing and cleaning, setting up hammocks and surfboards, starting laundry, monitoring emails, allocating rooms in MEWS, housekeeping support, ordering linen and cleaning supplies, bathroom and kitchen checks, cash counts and reconciliation, payment requests for failed to settle bookings, and a clear handover to the PM shift.
by Cape Byron, from the Community
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PM Shift Checklist for Hostel Operations

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