Template

PM Reception Shift Checklist

by Byron Bay YHA, from the Community

This PM Reception Shift checklist supports evening front desk teams in hostels and hotels. It guides staff through guest communications and check-ins, handling reservations and messages across Booking.com, Airbnb, and the PMS, replying to emails and reviews, and preparing late arrival envelopes with keys and instructions. Operational tasks include linen and towel management, restocking, cleaning reception, securing storage rooms, and setting a stop sell in the PMS at 19:30. Financial steps cover counting the till, balancing with cashier reports, closing the cashier shift, cashing up banking, and placing funds in the safe. End of shift tasks include locking reception, closing the luggage room, logging off systems, and ensuring site safety before handover.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
PM Shift Checklist for Hostel Operations
A practical PM shift checklist for hostel operations covering reception and housekeeping tasks. Steps include till counts and cashing up, housekeeping list and bed count verification in MEWS, watering plants, preparing late check-ins with key cards and safe codes, scheduling and removing the pool robot, cleaning dryers lint filters, kitchen and reception tidying, drink fridge restock, guest activity announcements, and end-of-day procedures. It also includes MEWS stop-sell, pool closure, ensuring all guests are checked in, bike checkouts, safe and till balances, AC shutdown, and a detailed handover to the night manager with final security lock-up.
by Cape Byron, from the Community
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Template
Reception Task PM Shift Checklist
This reception task PM shift checklist guides hostel and hotel teams through handover, system logins, group arrivals, guest communications, and daily emails. It includes evening cafe pack down, coffee machine cleaning, fridge temperature checks, waste recording, and cleaning duties. Use it to manage security checks, door closures, alarms, common area tidiness, and end of shift procedures including reports, feedback, and clock out.
by Sydney Harbour, from the Community
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Template
AM Reception Shift Checklist
Streamline morning front desk operations with this AM reception shift checklist for hostels and hotels. It covers logging into systems like TANDA and MEWS, verifying a $300 cash float, printing and closing checkout lists, collecting keys and envelopes, creating day passes, coordinating with housekeeping, managing laundry, testing the swimming pool before opening, turning on building music at the right times, inspecting rooms and apartments, updating safe codes, responding to Booking.com, Airbnb, and MEWS messages, and scanning housekeeping and night manager reports. Use it to ensure checkouts are finalized by 10:30 AM and rooms are inspected and ready by early afternoon.
by Byron Bay YHA, from the Community
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Template
NSYD PM Shift Checklist
This NSYD PM shift checklist supports hostel and hotel teams in running an efficient afternoon and evening operation. It guides front desk staff through reception setup, reading communication logs, logging into property systems such as Mews, Goki, CCTV and email, and preparing supplies. It covers guest check ins via kiosks and manual processes, accounting reviews and balance follow ups, property walks to ensure cleanliness and safety, coordination with kitchen and housekeeping, and end of night tasks such as kitchen close and restocking. It finishes with thorough handover and sign out to set up the night shift for success.
by James Oliver, from the Community
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PM Reception Shift Checklist

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