This PM Reception Shift checklist supports evening front desk teams in hostels and hotels. It guides staff through guest communications and check-ins, handling reservations and messages across Booking.com, Airbnb, and the PMS, replying to emails and reviews, and preparing late arrival envelopes with keys and instructions. Operational tasks include linen and towel management, restocking, cleaning reception, securing storage rooms, and setting a stop sell in the PMS at 19:30. Financial steps cover counting the till, balancing with cashier reports, closing the cashier shift, cashing up banking, and placing funds in the safe. End of shift tasks include locking reception, closing the luggage room, logging off systems, and ensuring site safety before handover.
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