SYDH Shift Manager AM Checklist

This SYDH morning shift manager checklist guides hotel and hostel teams through a smooth start of day. It covers night handover, reviewing communication logs, preparing group keys, resolving no shows, and confirming bills. Managers log in to key systems including Mews, Goki, Outlook, Teams, and CCTV, ensure the emergency phone is charged, and open the communications book. The checklist includes cafe and breakfast setup, a property walk to assess cleanliness, lighting, music, and maintenance, and coordination with housekeeping on late checkouts and room status. It outlines accounting ledger reviews, outstanding payments follow up, and key control. It also details concierge setup, kiosk checks, printing reservation reports, and timing staff breaks to maintain coverage, with a final handover to the PM shift.