Template

SYDH Shift Manager PM Checklist

by Sydney Harbour, from the Community

Use this PM Shift Manager checklist to guide evening operations for hotel and hostel properties. It covers handover with the AM manager, reviewing communication diaries and team chats, logging into core systems such as Mews, Goki, email, Teams and CCTV, confirming housekeeping inspections, auditing keys, monitoring guest balances, and keeping common areas and rooftop clean and stocked. Follow the property walk and action list, manage guest notes and requests, prepare group arrivals and inductions, respond to TrustYou reviews, and complete scheduled daily tasks. Finish by securing doors and alarms, reconciling keys, and handing over to the night auditor.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
SYDH Night Shift Checklist
This SYDH night shift checklist outlines end-to-end hotel operations for overnight staff. It covers handover, logging into core systems such as Mews, Goki, Outlook, Teams, and CCTV, reviewing guest notes and TrustYou reviews, and reconciling payments. It details bi-hourly property walks, rooftop and common-area checks, group arrival preparation and key cutting, housekeeping list setup, kitchen and reception resets, supply restocking, and morning handover tasks. Ideal for consistent, safe, and efficient night shift operations.
by Alison Boyd, from the Community
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Template
SYDH Shift Manager AM Checklist
This SYDH morning shift manager checklist guides hotel and hostel teams through a smooth start of day. It covers night handover, reviewing communication logs, preparing group keys, resolving no shows, and confirming bills. Managers log in to key systems including Mews, Goki, Outlook, Teams, and CCTV, ensure the emergency phone is charged, and open the communications book. The checklist includes cafe and breakfast setup, a property walk to assess cleanliness, lighting, music, and maintenance, and coordination with housekeeping on late checkouts and room status. It outlines accounting ledger reviews, outstanding payments follow up, and key control. It also details concierge setup, kiosk checks, printing reservation reports, and timing staff breaks to maintain coverage, with a final handover to the PM shift.
by Alison Boyd, from the Community
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NSYD PM Shift Checklist
This NSYD PM shift checklist supports hostel and hotel teams in running an efficient afternoon and evening operation. It guides front desk staff through reception setup, reading communication logs, logging into property systems such as Mews, Goki, CCTV and email, and preparing supplies. It covers guest check ins via kiosks and manual processes, accounting reviews and balance follow ups, property walks to ensure cleanliness and safety, coordination with kitchen and housekeeping, and end of night tasks such as kitchen close and restocking. It finishes with thorough handover and sign out to set up the night shift for success.
by James Oliver, from the Community
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NSYD AM Checklist - Complete Morning Shift Guide
Designed for hostel front desk teams, this complete NSYD AM checklist guides the morning shift from handover to setup. It covers reviewing communication logs and emails, managing no-shows and billing in Mews, logging into Goki, CCTV and other systems, preparing the to-do list and morning huddle, and conducting a property walk to ensure clean, guest-ready spaces. It includes kitchen checks such as fridge temperatures between 1 and 4 degrees, stocking utensils and labels, room inventory and upgrades, assigning group bookings, and redline management. The checklist also outlines accounting follow-ups, pre check-ins, coordination with housekeeping, and preparing the PM shift for success.
by James Oliver, from the Community
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SYDH Shift Manager PM Checklist

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