Template

Spa Checkout Procedure Checklist

by Jonathan S. G., from the Community

20+

This spa checkout procedure checklist guides reception staff through a consistent, guest-focused departure process. It covers addressing clients by last name, confirming the service received, asking targeted questions about the experience and facilities, and offering assistance or additional services. It includes reminders to encourage feedback on medical questionnaires, provide TripAdvisor cards when appropriate, and inform guests they may continue using spa facilities on the day of service. The checklist outlines pre-departure preparation, upsell prompts, courteous farewells, and steps for documenting and escalating any incidents or complaints to the Spa Manager for timely follow-up.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Spa Checkout Procedure Checklist

About author

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