Spa Check In Standard Operating Procedure
by Jonathan S. G., from the Community
This spa reception SOP outlines a clear, guest focused check in process. Prepare staffing, rooms, and materials in advance; greet guests by name; verify reservation details, duration, price, and time; collect a medical questionnaire; generate the bill and apply any discounts; invite guests to choose an aroma; assign locker access with robe and sandals; then hand off to the valet and therapist. Use it to deliver consistent service, enable upselling, and avoid delays.
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