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Hotel Front Desk Check In Standard

by Jonathan S. G., from the Community

Downloads: 20+
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This FOH check in standard details the complete hotel front desk process: greeting and welcome cocktail, confirming vouchers and reservations, scanning passports, collecting guest emails and privacy acknowledgment, issuing and explaining wristbands, taking a credit card or cash hold for incidentals, logging check in for IPTV and wifi, and presenting a welcome kit with wifi, dining, pool and beach information. It also covers room descriptions, discreet room number communication, upgrade offers, directions to bell staff, and 24 hour support. Service standards include timing expectations, grooming and name tags, professional language, eye contact, handling special requests, staff empowerment to resolve issues, and prompt call answering.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.