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Front Desk Check-Out Standard

by Jonathan S. G., from the Community

Downloads: 10+
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This hotel front desk check-out standard outlines the service expectations and step-by-step operating sequence for guest departures. It covers 24/7 availability, express check-out windows, uniform and grooming, name tags, professional language, eye contact, and proactive assistance. The sequence includes greeting by name, confirming room details, offering paid late check-out, managing queues, inquiring about the stay, presenting the bill for review, confirming payment method, and closing with thanks and an invitation to return. It emphasizes empowerment to resolve issues, timely phone response, and consistent hospitality behaviors to deliver a smooth, courteous farewell.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.