Use this front desk check-in standard to deliver a polished Star Class arrival experience. It covers greeting and welcome drinks, voucher verification, passport scanning, email capture and privacy notice, issuing and programming wristbands, taking a credit card imprint or cash deposit, logging the check-in in the system, and providing the welcome kit. Guide guests on WiFi, locations of beach, pool, spa, buffet and restaurants, describe rooms, discreetly share room numbers, offer upgrades, and hand off to bell staff. Includes service standards such as 24/7 support, lounge hours, under 5 minute check-in, professional appearance, visible name tags, eye contact, addressing guests by name, proactive assistance, and empowerment to resolve issues.
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