Use this front-of-house SOP to deliver a seamless guest arrival at Planet Hollywood. It outlines staffing and service standards, including bell desk assistance, optional entertainment presence, lobby bar welcome with Champagne or signature drinks, and a dedicated photographer. Follow the operating sequence: greet with cold towels, guide guests to a red carpet welcome, offer drinks, capture a celebratory photo, and direct them to Front Desk or Star Class lounge. VIPs are escorted by agents and management.
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