Assess the end to end guest journey at Mal Bar and Grill with this operations audit checklist. Review website and phone reservations, greeting and seating, ambiance, and bar service. Verify allergen questioning and procedures, upsell prompts, use of iPad ordering, tray and coaster standards, and service timing. Evaluate dinner service including menu guidance, wine presentation, cutlery and glassware, sides and sauces recommendations, check backs, plating to brand standards, and table clearing. Cover breakfast buffet and hot food service, labeling, condiments, and bill presentation. Capture overall positives and improvements.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.