Assess the end to end guest journey at Mal Bar and Grill with this operations audit checklist. Review website and phone reservations, greeting and seating, ambiance, and bar service. Verify allergen questioning and procedures, upsell prompts, use of iPad ordering, tray and coaster standards, and service timing. Evaluate dinner service including menu guidance, wine presentation, cutlery and glassware, sides and sauces recommendations, check backs, plating to brand standards, and table clearing. Cover breakfast buffet and hot food service, labeling, condiments, and bill presentation. Capture overall positives and improvements.
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