This guest experience audit checklist is designed for hotel and bistro operations to evaluate the end-to-end guest journey. It covers website and phone reservations, bar service standards, dinner service in the bistro, wine and beverage recommendations, allergen checks and procedures, breakfast buffet and hot food service, upselling, timeliness, brand-standard presentation, and overall guest satisfaction. Use it to assess greetings, atmosphere, menu presentation, order taking via iPad, course delivery, check-backs, bill accuracy, and fond farewells, ensuring consistent, high-quality hospitality service.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.