Template

Hotel Guest Experience Audit Checklist

by Ian Halstead, from the Community

This guest experience audit checklist is designed for hotel and bistro operations to evaluate the end-to-end guest journey. It covers website and phone reservations, bar service standards, dinner service in the bistro, wine and beverage recommendations, allergen checks and procedures, breakfast buffet and hot food service, upselling, timeliness, brand-standard presentation, and overall guest satisfaction. Use it to assess greetings, atmosphere, menu presentation, order taking via iPad, course delivery, check-backs, bill accuracy, and fond farewells, ensuring consistent, high-quality hospitality service.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Mal Bar and Grill Guest Experience Checklist
Assess the end to end guest journey at Mal Bar and Grill with this operations audit checklist. Review website and phone reservations, greeting and seating, ambiance, and bar service. Verify allergen questioning and procedures, upsell prompts, use of iPad ordering, tray and coaster standards, and service timing. Evaluate dinner service including menu guidance, wine presentation, cutlery and glassware, sides and sauces recommendations, check backs, plating to brand standards, and table clearing. Cover breakfast buffet and hot food service, labeling, condiments, and bill presentation. Capture overall positives and improvements.
by Ian Halstead, from the Community
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Template
Food and Beverage Service Audit
This Food and Beverage Service Audit checklist helps restaurant and hotel teams evaluate end to end service quality. It covers greeting and welcome, menu knowledge, beverage recommendations, order taking and repeats, delivery timing, table marking and maintenance, accuracy of food and drinks, and quality checks after two minutes or two bites. It also assesses dessert and coffee service, pre bussing, and check presentation, ensuring a consistent, friendly experience. Use it to coach staff, standardize service steps, and monitor guest satisfaction across shifts and outlets.
by Tracy Grady, from the Community
Downloads: 20+
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Template
Restaurant Breakfast Audit Checklist
This DALWH Restaurant BSA Breakfast Audit checklist helps evaluate front-of-house and service standards for breakfast operations. It covers host and hostess procedures, guest acknowledgement, warm greetings, professional appearance, and escorting practices. The checklist reviews order taking, pacing of service, beverage timing, coffee and tea presentation, and drink quality. It assesses menu cleanliness, healthy options, signature items, and table settings. Food presentation, portioning, temperature, and taste are included, along with luxury service elements and proper check presentation. Use it to ensure consistent guest experience, brand compliance, and high-quality restaurant service.
by Johnny Sanchez, from the Community
Downloads: 10+
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Template
Salt Restaurant Operations and Service Checklist
This Salt Restaurant template is a comprehensive front-of-house and dining room checklist for hospitality teams. It covers hostess and server conduct, greeting and seating standards, order taking, upselling and recommendations, beverage, coffee, tea, and wine service, course clearing, and check presentation. Brand presentation, grooming, and guest recognition are emphasized. The template also includes cleanliness checks for walls, floors, furniture, and decor, plus operational condition of fixtures and equipment to ensure a consistent, high-quality guest experience.
by Gustavo Movilla, from the Community
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Hotel Guest Experience Audit Checklist

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Mal Bar and Grill Guest Experience Checklist

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