This Manager on Duty (MOD) checklist supports hotel and resort evening operations from 18:00 to 23:00 and the following morning’s 08:30 briefing. It guides MODs to monitor LQA standards across guest rooms, restaurants, bars, spa, fitness, public areas, and transportation, and to log occupancy, arrivals, departures, and observations. Sections cover outlet visits, guest feedback capture, service and cleanliness checks, security, digital touchpoints, and back-of-house inspections including laundry, receiving, team areas, engineering, and grounds. Use it to document issues, actions, and notes to ensure smooth operations and a comprehensive morning handover.
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