Manager on Duty Resort Operations Checklist 2024
by Jeremy Fraize, from the Community
Use this manager on duty resort operations checklist to guide shift leaders through daily hotel and resort tasks. It covers occupancy review, arrivals and departures, VIP recognition, uniform and service standards, front desk coordination, housekeeping staffing and room inspections, guest amenities setup, public area and restroom checks, lobby ambience and lighting, fitness center, pool and spa readiness, meeting rooms and events, dining outlets service, back of house cleanliness, laundry and engineering coordination, safety and incident handling, grounds and weather preparedness, and proactive guest engagement. Designed to maintain consistent, safe, high quality operations across departments.
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