This Lobby PR Reporting checklist helps hotel management monitor and improve the guest journey from arrival through dining to departure. It guides lobby ambassadors to assess driveway and entrance conditions, staffing and service engagement, brand sensory standards, and front office professionalism. The template captures guest interactions and evaluates venues such as CDA, Le Bar, terraces, banquet and pre function spaces, business and fitness centers, and public restrooms. It also prompts coaching notes from ambassador interactions and heart of house observations, ensuring issues are flagged and best practices shared across teams.
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